The Virtual Assistant business started taking off in 2008 when the recession forced many businesses to restructure how they hire support staff. Established in 2018, The Service Center was created by a few small business owners who also needed operational support but couldn’t afford to hire full-time employees (and couldn’t justify paying the astronomical rates other virtual assistant centers charge!) So, they banded together and formed a business model that would benefit all parties involved; the business owner/self-employed professional, and their customers and employees. Idaho was chosen as our base location because of its low-risk natural disaster rating to support little to no downtime, low cost of living to reduce payroll overhead, business-friendly taxes and a huge workforce of blue-collar, self-employed professionals that we specialize in servicing. We also adopted a work-from-home model right out of the gate, which means no expensive buildings to maintain. This allowed us to scale quickly with reduced overhead, which we pass along as savings to our clients. A true win-win-win concept that works perfectly.
Building a business from the ground-up is no easy task. As most of our clients have done, we’ve spent countless hours honing our skills, perfecting our processes and making the hard decisions required for success. We feel that out of 100 experts, no two would define success the same way. Part of our definition of success isn’t to make millions exploiting our clients. We feel the relationships we create with clients are more partnerships, and we’re growing with them. Our commitment to clients is to provide service that is nothing short of excellence for a fair and affordable price.
While other centers go after the deep pockets of corporations, we’re content with earning a fair, modest living while striving to help the small business professional. It helps us sleep better at night, and gives us peace of mind knowing that not only do we help the underdog, we help them see their family more. If we can do all that, and make a living…then that is success in our book.